Key Performance Indicators

We are dedicated to our work, always striving to exceed expectations.

Leaving nothing to chance, we continuously gather, interrogate and strategically act upon key performance data that we collect from the Clients and Consultant Teams that we partner with.

Our most recent outcomes are below:

Flat design style red circle icon with white central circle and shadow

100%

Skills & Knowledge

Did Baker Mallett display the required skills to carry out the role?

White circle on a red background with a shadow effect.

100%

Values

We like to think that our values of thoughtfulness and passion are the unsung heroes in what makes us, us. They are also the part of our customer experience most difficult to measure. Did we demonstrate these values to you?

Blank white round button on a red circle background with a shadow.

100%

Customer Experience

As a client, did you feel valued?

White coffee cup on red saucer, top view

99%

Collaboration

Did Baker Mallett engage in and promote collaborative working?

White coffee cup on a red saucer, top view

98%

Experience

Did Baker Mallett demonstrate knowledge of similar work?

white circle with shadow on red background

100%

Customer Promise & Service Delivery

Did Baker Mallett deliver on our service promises to you as a client?

Top view of a white coffee cup on a red saucer with a shadow

98%

Added Value

Did Baker Mallett provide Added Value over and above the service agreement?

3D-rendered white circular button on a red background with shadow

100%

Longevity

Would you work with Baker Mallett again?

White circle on red background with shadow

100%

Attitude

Nurturing our clients and giving more than what is expected is at the heart of what we do. That’s why our company motto is “We’re all in”.  How far did we go in displaying this attitude throughout this project?

white circle on red background with shadow

100%

Customer Interface

Were Baker Mallett responsive to your requirements?

red and white circular chart with white section

97%

Communication

Did Baker Mallett communicate effectively and inclusively?

Flat design style white circle with a red border and shadow

100%

Growth

Would you recommend Baker Mallett to others?

Carlisle City Council logo with testimonial from John Carr about Baker Mallett's cost consultancy services, highlighting their proactive and collaborative work on a Grade 1 Listed conservation scheme.
Logo of SNF (UK) Limited with a quote from Simon Tearle about Baker Mallett's assistance on a capital project, highlighting their professionalism and adaptability.
Testimonial for Baker Mallett from Whitfield & Brown
Testimonial from Paul Dhillon of Deckers Brands praising Baker Mallett for excellent client stakeholder management and exceeding expectations, suggesting no improvements needed.
Natural History Museum logo with a testimonial from Paul Gallagher endorsing Baker Mallett for CDM-C and QS services.
London South Bank University logo with testimonial from David Foreman recommending Baker Mallett for project services.
Warrington & Co. logo with a testimonial praising Baker Mallett for their invaluable experience and knowledge in project delivery.
Purcell logo, quote: “Thanks for the very good and fast work on our very fast track project.” By Andrea Fiorin, Purcell.
Logo of Borough of Barrow in Furness accompanied by a testimonial praising Baker Mallett for their high-quality CDM and Principal Designer services, attributed to Graham Harcourt from Barrow Borough Council.
Dr. Martens logo with a testimonial quote about completing a project within budget, resulting in a good-looking store. Attributed to David Ridgeway from Dr. Martens.
Co-op logo with a testimonial about Baker Mallett by John Bradshaw.
Lloyds Bank logo with a black horse, accompanied by a testimonial from Rob Leaman praising the bank's diligence and commercial mindset.
Logo and testimonial for Haringey Council. The logo features a green background with a white and orange star-like symbol. Below, text reads: "The cost consultant provided an excellent service in a timely manner and the responses assisted the decision
Studio OL3 logo and testimonial from Craig Davenport
Royal Mail logo with a testimonial from Jon Howard about working with Baker Mallett on a procurement project.
English Heritage logo with text: "A valued team member, very happy with your services." Below: "David Brown, English Heritage."